Keep customers’ personal information safe
Identity theft is the fastest growing crime in America today, according to the U.S. Federal Trade Commission. Stay alert for potential fraud risks at all times when handling customer information.
Identity theft is very common at restaurants, and thieves are finding
more ways than ever to obtain personal information. Any time a patron makes a
purchase, they are trusting you with
sensitive information, and it is the restaurant’s responsibility to protect
that information.
It is important that you do your part when handling sensitive client
information, such as credit card receipt information. This includes taking
internal security measures to ensure customer information is shared only with
necessary parties.
Register
If you work at a register, it is important to follow these guidelines so
that sensitive information is kept secure:
•
Never leave receipts where anyone can find them.
•
When you step away from your register, always
“lock” the screen.
Credit Cards
When accepting credit or debit cards as a form of payment, be sure to
verify the identity of the customer, either through their signature or asking
for further identification.
Customer Contact
Only gather personal customer information through company-approved
channels. Follow company policies to verify the identity of the customer when
giving out or changing any personal information. Use discretion when offering
or receiving personal information over the phone – this is a common way for
thieves to commit identity fraud.
When processing a customer transaction in front of other clients, make
sure that you are protecting the customer’s information. Do not read off any
personal data and keep your screen turned so that no one else can view it.
Paperwork
Be sure to keep all receipts, invoices and other records secure – do not
leave such paperwork lying around. When disposing of materials containing
personal information, use the paper shredder or secure recycling container.
Above all, be aware of the potential for identity theft when handling
personal data. If you are suspicious of a transaction or conversation you are
having with a patron, follow your instinct and pursue further verification
before proceeding.
Talk to your shift manager if you have a question about procedure or need
assistance with a particular transaction. If we all do our part, we can keep
our customer’s personal information safe.
